Delivery Information

Standard Delivery

All orders placed before 13:00hrs (GMT), Monday - Friday, are usually despatched the same day. However this is subject to warehouse capacity, stock availability and any special instructions - please contact us if your online order is urgent and we will be able to advise.

We operate our standard service with courier companies who provide full tracking details and timed delivery slots (where available). Deliveries will be made Monday - Friday, 8am - 6pm. For Saturday deliveries or pre 10.30 and 12.00 the following day, please contact our customer service team for a quote.

Delivery Times

UK Mainland - Tracked
Every effort is made to ensure we reach customers within 24hrs of despatch, however outside mainland UK or remote areas may take longer

Europe - Tracked, 2-3 day service

- Standard Delivery 7-12 days
- Express Delivery 2-4 days

Delivery Rates

Rates are available for UK delivery only. The rate charged for the delivery of your items is based on the weight of your products and your location.
The final delivery charge is shown to you before you confirm your order.
For all non-UK options, please contact our customer service team.

Delivery Instructions

Please complete this field/box in stage 4 of the Checkout if:
          1) You have a specific date that the goods need to be delivered
          2) You have any special delivery requirements, i.e. unusual access to delivery address

Alternative Delivery Options

Quotes can be provided where necessary, utilising land and sea options.
Please call our customer service team for further details.

Returns and Exchanges

Cancellations and Returns
Under the Consumer Contract Regulation, you can cancel any time from placing your order up to the end of a period of 14 days after you take possession of the goods.
Please take responsible care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

If you have ordered the wrong items, we are able to exchange them. Please ensure the goods are returned to us undamaged and in their original packaging.
A delivery charge for the new items will be incurred, along with the difference in cost, if applicable.
If the new items and delivery charge amount to less than the previous order total, a refund will be arranged.

Restocking Fee
All returned items are subject to a 15% restocking fee.
This will be deducted from any refund.

Any refund will not take into account the delivery charge for the original order.

If you have any queries, please don't hesitate to contact us on:
UK 01769 572 389 USA (833) 868-7386