Delivery & Returns

Every effort is made to despatch the same day with orders placed before 14:00, this is subject to warehouse capacity and stock availability.  

We use UPS courier service; all prices are calculated on weight at the checkout and are delivered by the courier between 8am – 6pm approx. (Please see Track your delivery for more information).


Standard service 


UK mainland


1-2 working days after despatch (Mon – Fri)


Northern Ireland / Scottish Highlands / Scottish Isles


2-3 working days after despatch (Mon – Fri)


Europe


2-5 working days after despatch (Mon – Fri)


International (delivery times depend on country)


2 – 8 working days after despatch (Mon – Fri)



Next day / Express service

Please contact our sales team on (+44) 01769 572389 or email sales@absoluteproduct.com for delivery service. 


UK mainland only (postcode dependant)


Pre 12pm next day


Saturday delivery (postcode dependant)


By 6pm


Europe (delivery times depend on the country)


Next day delivery



Delivery by Pallet

Please contact our sales team on (+44) 01769 572389 or email sales@absoluteproduct.com for delivery cost.

PLEASE NOTE – Your delivery price will be returned within 36 hours.


UK mainland


1-2 working days after despatch (Mon – Fri)


Northern Ireland / Scottish Highlands


2 working days after despatch (Mon – Fri)


Europe


6-8 working days after despatch


International (delivery times depend on country)


Air Freight 

3-8 Working days after despatch


Sea Freight

4-8 weeks after despatch



Track your delivery

Tracking notification will be emailed to you by the end of the working day.

IMPORTANT NOTE – For any questions relating to your delivery please contact the relevant courier helpline below.

UK Courier customer service numbers

  • UPS Customer Service helpline + 44 0345 787 7877

  • DPD Customer Service helpline + 44 0121 275 0500

  • DHL Customer Service helpline + 44 0844 248 0844

IMPORTANT NOTE - Occasionally events beyond our control may result in your parcel being delayed whilst in transit, we cannot be held responsible for such delays.



Returns

Refund and exchanges

If you want to return your items please contact us on (+44) 01769 572389 or email sales@absoluteproduct.com and we will advise on the next steps to take. 

  • Please ensure your return reaches us within 14 days from receipt of delivery and in its original condition and packaging for exchange or refund (refund excludes original delivery).

  • We reserve the right to deduct an amount from the refund to reflect any loss in value of the products(s) supplied.

  • We aim to process all refunds within 2 working days of receipt of returned product(s), however during busy periods please allow 7 working days for your refund. Once your refund is complete, we will email to confirm.

  • We recommend the use of a reputable courier service for the returns in case issues arise during transit.

  • Absolute are not liable for any parcels damaged or lost in transit when being returned

 

Cancelling prior to despatch

To cancel your order prior to despatch, you must contact us on (+44) 01769 572389 as soon as you can after placing your order and we'll do our best to cancel your order before it's despatched.

 

Faulty items

If you believe your item is faulty please contact us immediately on (+44) 01769 572389 or email sales@absoluteproduct.com and we will advise on the next steps to take. Please do not attempt to fix the item(s) as this may affect your entitlement for a refund or exchange. 

Once the item(s) have been received we will contact you to discuss further.


Missing items

If any item is missing from your delivery, this must be reported within 5 working days from the date of receipt of your order.

 

Items sent out incorrectly

If an item(s) has been sent out to you incorrectly, please contact your sales agent as soon as possible, they will be happy to solve the matter as swiftly as possible.

 

Local and Import Taxes

Please note, we are not liable for any local or import taxes.